TripFlow365 is an all-in-one travel agency management system purpose-built for Malaysian agencies. From tour creation to e-invoicing — everything in one platform.
From booking to billing — TripFlow365 covers every corner of your travel business.
Create and manage group tours, FIT packages, itineraries, seat tiers, pricing, and departure schedules with ease.
Auto-generate invoices, proforma, credit notes, and cash sales. Full approval workflows and write-off management included.
Track leads from Facebook, Instagram, WhatsApp, walk-ins, and travel fairs. Score, follow up, and close deals from one dashboard.
Record payments, allocate to invoices, manage credit limits, generate payment vouchers, and integrate with iPay88 gateway.
P&L reports, sales targets, agent performance, booking status, revenue dashboards — 37+ Excel export templates.
Auto-cancel bookings, generate invoices, send reminders, sync accounting — 50+ background jobs running for you 24/7.
Manage hotel rooms, room types, car rentals, visa, and flight components per tour. Amadeus GDS integration for live ticketing.
Run SMS and email campaigns, track click rates, manage leads from multiple channels, and blast promotions instantly.
Admin, agent, user, and provider roles with granular permissions. Full audit trail and login activity monitoring.
TripFlow365 connects to the tools Malaysian businesses already use.
Full 2-way sync — customers, invoices, payments, credit notes, GL accounts, and more.
Fully compliant with Malaysia's e-invoicing mandate. Submit, validate, and track e-invoices automatically.
Live flight search, availability, PNR management, and ticketing directly from the system.
Accept online payments with Malaysia's leading payment gateway. Automatic payment notifications included.
Sync debtors, creditors, and currencies with AutoCount accounting software.
One inbox for WhatsApp, Telegram, WeChat, SMS, email & more — fully synced with your CRM and booking data.
TripFlow365 isn't a generic system adapted for Malaysia — it was built from the ground up for Malaysian travel agencies, addressing real pain points: QNE accounting, LHDN e-invoicing, Ringgit billing, local SMS gateways, and multi-channel lead tracking.
Over 25 integrated modules in one system
TripFlow365 embeds AI across the entire traveller journey — from the first enquiry to safe arrival home. Your agents work smarter, your customers travel better.
An always-on AI agent handles customer enquiries instantly — itinerary questions, booking confirmations, payment status, visa requirements, and more. Customers get real answers in seconds, not hours. Escalates to a human agent only when needed.
AI monitors live weather, typhoon warnings, and severe conditions at every booked destination. Travellers and agents receive automatic alerts with actionable recommendations — rebook, reschedule, or prepare.
AI continuously scans across GDS, OTA feeds, and supplier rates to find the best available pricing for flights, accommodations, and ground transport — and alerts your agents the moment a better deal appears.
AI learns each traveller's preferences — destinations visited, budget range, travel style, dietary needs, and past feedback. It then generates personalised tour and package recommendations that convert better and delight customers.
AI doesn't just respond — it anticipates. From the moment a booking is confirmed, the AI companion monitors every stage of the journey and proactively reaches out to ensure nothing goes wrong.
AI sends welcome kit: itinerary, packing list, visa checklist, travel insurance prompt
Flight check-in reminder, destination weather forecast, currency exchange tip, emergency contacts
Real-time flight status, gate info, check-in reminder, transfer driver details pushed to phone
Daily activity suggestions, restaurant recommendations, local emergency alerts, 24/7 AI support chat
Auto-feedback request, loyalty points update, personalised "next trip" suggestion within 48 hours
Stop switching between apps. TripFlow365 brings all your customer communications — WhatsApp, Telegram, WeChat, VoIP calls, email, and more — into a single unified inbox, fully integrated with your CRM and booking data.
Hi, is the Bali package still available for July?
Need to change my flight date for Tokyo trip
Invoice TF-2041 — requesting payment receipt
How much is the Japan cherry blossom tour?
请问欧洲团还有位置吗？
Call recorded · 4m 32s · Transcript saved
Every message from every channel lands in a single, organised inbox. Agents never miss a conversation, regardless of where the customer reached out from.
Every message, call transcript, and file is stored permanently against the customer's profile. Pick up any conversation exactly where it left off — even across different channels.
When a conversation opens, the customer's full profile loads beside it — bookings, payment history, preferences, past trips, and notes. No tab switching. No copy-pasting.
Make and receive customer calls directly from the platform. Every call is recorded, transcribed, and linked to the CRM profile — so nothing is ever lost.
Serve Malay, English, and Chinese-speaking customers in their own language. AI translates conversations in real-time so your agents can always respond confidently.
An AI chatbot handles first-response — answering FAQs, qualifying leads, collecting booking details — then routes to the right agent with full context already loaded.
Route enquiries automatically to the right team — sales, support, or accounts — based on keywords, channel, or customer profile. No messages fall through the cracks.
Send targeted WhatsApp and Telegram broadcasts to customer segments — flight reminders, tour promotions, balance due alerts — all tracked with open and reply rates.
Track response times, agent performance, message volumes per channel, customer satisfaction scores, and chatbot resolution rates from a live analytics dashboard.
Built for travel agencies, not generic businesses. Every plan includes onboarding support and local assistance.
Try before you commit
For small agencies getting started
For growing agencies
For established agencies
For large agencies & chains
💡 All prices are in Malaysian Ringgit (MYR) and billed monthly. Annual billing available with additional savings. Setup & onboarding assistance included in all plans.
See TripFlow365 in action. Our team will walk you through the full system and tailor it to your agency's workflow.